Who is my client?

When I worked as a waitress, it was easy to know who my client was... it was the patrons.  I lived off tips, so if they were happy, they tipped better, and I made more money.  Certainly, when I owned my own company, customers were my clients.

When I started working in offices, it became much harder to know who my client was.  A few of my first temp jobs were for sales companies.  We all worked to help the salesmen make more sales.  The clients were our customers.  Pleasing them was our main goal. So, that too was pretty easy.  

As I worked for different industries and got further into my admin career, the question of who my client was became harder to understand.  Usually, it was my boss/manager - the one that approved my pay increases and promotions.  Yet, this seemed harder and harder to decipher as my role became office manager / assistant / chief of staff / girl Friday.   Suddenly, I had a lot of bosses and no true "client".  

As I was cross-training to replace a lady who was retiring, she informed me that everyone in the office was my client. If they were all successful in their various roles, then I was successful, and the company was more successful.  It all trickled up and down.  She taught me how to look at them all equally, and prioritize based not only on title, but on necessity and urgency.  It was okay to tell your boss you needed to push their work to another day, if a co-worker's request was more urgent or would affect a greater number of people.   These concepts were very eye opening for me.

Now, I look at everyone as my client. My boss, her boss, their assistants, their project managers, the people in facilities that help keep us all safe and sound, along with all the other people that reach out to me each day.  I do my very best to treat them all as my most important customer - for when the prosper, I can feel good knowing I helped them a little bit along the way.

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